Apparel FAQ's

How do I place an order for the POWER POUCH™?
You can buy the POWER POUCH™ by visiting gracie’s gear at one of the race expos we are attending.  You can also purchase online, by following the instructions below:

Online
Visit us at www.graciesgearandtraining.com  to order on-line 24 hours a day, 7 days a week.

Payment Options
For your convenience we gladly accept MasterCard or Visa cards.

By Credit Card
You can use your credit card when ordering by internet. Credit card orders are processed immediately. Your credit card will not be charged until items are shipped.

How do I reach Customer Service?
Contact gracie’s gear in the following way:

• Email: gracie@graciesgearandtraining.com

How do I make a Return or Exchange by mail?

• You have 30 days from receipt to return or exchange the item.
• Fill out the section on your original receipt and provide the main reason for return. Please specify if you would like an exchange or a refund.
• In the original box (whenever possible), carefully pack your item(s), including the tags, in the original condition, and include your completed receipt and any parts and accessories with the item(s) to ensure full credit. Be sure to keep a duplicate copy of this receipt for your records.
• For your protection, we recommend you return via insured carrier so you can track the package. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
  gracie’s gear
  112 Cranwel Court
  Apex, NC 27502
• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part.

What is your Return Policy?
Damaged or incorrect goods
If for some reason your order was incorrectly shipped or arrived damaged, we will provide an exchange or refund at no extra cost to you. Please fill out the original packing slip, indicating whether you would prefer to exchange for another item or a refund, and mail it back to us. We'll replace the incorrect/damaged merchandise or refund you the full amount.

Return credit
If you are returning any apparel, we will issue you the full credit due back to you in the original form of payment. Please allow 1-2 billing cycles for the credit to appear on your credit card statement. Shipping and handling charges are non-refundable.

Uneven exchanges
If the total value of your exchange is less than the total value of returned items, you'll receive the difference in the form of a gift certificate. Please be sure to specify the type of gift certificate you prefer on your receipt. If the total value of your exchange is greater than the total value of returned items, please indicate the credit card to be charged for the difference.

What are your shipping rates?
Note: All orders placed in North Carolina, USA are $1 USD less.

How do I know my size?  Does gracie’s gear have a size chart?

Fabric/Care information:

Fabric Benefits
• moisturereleasetransfer™ technology sweeps sweat and heat away for rapid evaporation and maximum ventilation leading to total comfort as it keeps you cool
• Ultra Illuscent Max™ inhibits odor causing bacteria made from natural renewable resources (effective for the life of the garment)
• Be sure to check out the wonderful feature on your POWER POUCH™ indicated by the red and black sticker: a hole to pull your iPod cord through to keep the cord secure and "out of the way" for your workout!

Support and Comfort
• Body: 88% polyester/12% Spandex.  Lining: 85% polyester/15% Spandex.
• Racer back construction allows for a full range of arm movement
• Wider straps and thick elastic under chest for comfort and extra support
• Sweat band that wicks moisture away
• Softer finish on fabric for comfort
• All styles available to meet the needs of all women athletes

Care information:
• Machine wash cold
• Gentle cycle with like colors
• Do NOT bleach
• Line dry
• Do NOT Iron

Taxes
The following states and provinces will have sales tax added onto their order:
NC, CA, NY, IL, VA

Where is your clothing made?
Stars Designs, Inc out of St. Louis, MO represents the manufactory companies over seas and follows all labor laws.

If I am a dealer in the United States or Canada interested in carrying gracie’s gear, who can I contact?
Please call Lauren Grace Updyke at 919-372-7296 to place your order.

Is your site secure? What about privacy?
gracie’s gear will never sell, trade or rent your personal information to others. Your personal information is protected - when you fill out any purchase forms, we offer the use of a secure server. The server encrypts all information you input before sending it to us. All data that we receive is protected by this encryption and can only be accessed by authorized personnel. In addition, we will not send you unsolicited e-mail and every opt-in message we send comes with instructions for removal.

Training Programs

1. Do I have to be training for a certain race or distance to do these programs?
   No, gracie’s training will help you achieve your fitness goals as well as improve your cardiovascular system.
2. How do I know what level program I should begin with?
   If you have been sedentary for over 6 months, gracie recommends that you try one of the walking programs.
   If you are a walker and interested in learning how to run safely, gracie recommends that you try the beginner or intermediate run/walk programs.
   If you are a runner and want to improve your time or distance, gracie recommends that you try the level 1 or 2 running programs.

3. If I have never run before should I consider the run walk?
   Yes, if you do not have any medical issues that may prevent you from running, you should give it a try!

4. I am over 40 and have never run before. Can I still try the run walk program?
   Absolutely!  This run walk progression is slow and safe.  Consult your physician before trying it if you have any medical issues.

5. Besides choosing a training program, what else do I need to do to get started?
   Gracie recommends good shoes (there are many running stores that can assist you with this).  Your shoes should not be over 1 year old.

6. What makes gracie’s training programs different from others?
   Gracie’s training programs are realistic and progress you in a way that your goals will be achievable.  The email opportunity allows you to have your coach keep you accountable and answer any training question you may have.